Return Policy for Gemstones
Our inspection period is seven days, starting with the day you have received the stone.
If you don't like the stone, return it and we will recharge your credit card. It is that simple!
No exceptions. No discussions. No delays.
There is no reenlisting fee.
In the case that we have made a faulty delivery, we will take over the return costs.
Since we carry the major cost (and the work) of a return, it is in our foremost business interest not to show any stone better than it actually is. A returned stone is bad news for us. Therefore we do everything to ensure that what you see is what you get.
At the end of the day every return raises our cost and hence our prices, which is in nobodies interest.
If you like to order several gems to choose from, you are welcome. However, we would prefer such an order per Paypal or money wire to avoid unnecessary credit card charges.
We are proud to say that our return-rate in 2010 was under 3%.
Depending on the value of the item and your location we have to decide the return procedure individually. Please be so kind as to contact us by mail or phone for return instructions. We will advise you on how to choose the best and most economical delivery service available.
Please do not, under any circumstances, send an item back without confirming the procedure with us.
Also, please do not refuse the delivery for any reason: this might lead to an uninsured return and thus risk of loss or theft.
The item must be returned unchanged, undamaged and including the complete packaging, documentation, certificates etc..
Return Policy for made-to-order jewelry
In the event that you reject made-to-order jewelry for any reason beyond our responsibility, we will charge you 20% of your project cost to cover external labor and waste material (minimum $400 US).
In the event that we have done faulty work we will repair (free of charge) or you will get a full refund.
Return Policy for parcels: If you don't like a gem inside a parcel you may return it but you will have to re-negotiate the price of the remaining stones. If you are not sure what this means: Ask us.