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WildFishGems: Untreated Gemstones only. Since 2003!
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Returns: Loose Gemstones

Our 7-days return policy for gemstones is simple: 

No exceptions. No discussions*. No delays.
(We might politely ask 'Why?' but only to learn and serve you better. Answer you must not.)

Returns from the USA can be shipped to our office in the USA.

Returns from the EU can be shipped to our office in the EU.

You have seven days to decide if you want to keep your stone, starting with the day you have received it (if you need longer, no problem, but please let us know).

If you don't like your stone, you ship it back to one of our offices and we'll recharge your paypal or bank account as soon as we have received it.


There is no re-enlisting fee.

If you are not in a hurry, the postage cost of returning a gem by registered airmail can be as low as $10.

Please be so kind as to contact us by email or phone for complete return instructions.

Never send an item back back without our confirmation, or refuse to accept the delivery for any reason: this might lead to an uninsured return, and loss or theft.

Any item must be returned unchanged and undamaged, including lab reports a.k.a. certificates.


Return Policy for made-to-order Jewelry:

In the event that you reject made-to-order jewelry for any reason beyond our responsibility, we will charge you 20% of your project cost to cover external labor and waste material (minimum $400 US).

In the event that we have done faulty work we will repair or remake (free of charge) or you will get a full refund.


Return Policy for Parcels:
 

If you don't like a gem inside a parcel you may return it but you will have to re-negotiate the price of the remaining stones. If you are not sure what this means: Ask us.


A Word on Returns:

Any return is bad news for us. Since we carry the major cost (and the work) of a return, it is in our foremost business interest to avoid returns. We try not to show any stone better than it actually is.  

Every return raises our cost and hence our prices, which is in nobodies' interest.

If you like to order several gems to choose from, you are welcome to do so but please tell us and we may have advice and help with minimizing transport cost

We are proud to say that our return-rate in 2016 was under 8% and many of those have been replaced with other gems.

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Returns from the David Jerome Collection:

Items from the David Jerome Collection are subject to the same policies, guarantees and rules as all our products. High value items require professional handling and will be transported only by dedicated specialists (e.g. Malca-Amit) with all necessary legal documentations, insurances and security.

We are responsible for the secure transport to your destination.

Once the product is officially signed over at your destination, the responsibility shifts to you while the sale remains pending for seven (7) days.

Should the product not meet your expectations, we confirm with you and our logistic-company to arrange a pick-up-date at your convenience. Our logistic-partner will also assure the refund of eventual import- and/or sales-taxes.

Once the item is back in our office, we will confirm its arrival and its unaltered status, and immediately refund your payment. 

The cost of professional transport from your location to our office will be deducted from the refund.

It is in our mutual interested to minimize cost without endangering the product at any point. Should you require an estimate of the potential cost before ordering, please let us know.

Should you return a re-sized ring we will charge 10% of list-price, but no more than $15k nor less than $5k.

In the event that we have done faulty work, we will repair or remake (free of charge) or you will get a full refund and will not be charged for the return.

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Read & Relax:

  • ​All our gems are photographed in natural daylight
    • We do not use Photoshop or digital enhancements in our photos
    • High-definition zoom images with 36-fold magnification from various angles plus hand-shots show it all (and more than the eye can see)
  • Our no-nonsense return policy is tested & true for over ten years
    • No exceptions. No discussions. No delays.
    • No re-enlisting fees or hidden costs
    • No charge on your card until you OK the gem
    • Best practice industry-wide
    • Return to USA or EU or Japan (no hassle)
  • Wild Fish pioneered the internet market for gemstones
    • Online since 2003 – long before Facebook or Twitter :-)
    • Today, many web-shops come and go. We stay!
    • Best & Biggest collection online: Over 1,000 untreated gemstones
    • One decade of unblemished reputation on all social media
  • Grading & Certification at no extra cost
    • Full grading report (original)
    • Independent third-party certificates (original)
      -> value documented for generations to come

       
  • Free worldwide shipping
    • No extra charge for any location
    • No import duties on gemstones
    • Secure and easy
    • Free UPS for all orders over $5000
    • Global risk coverage
    • Individual service for any occasion
  • Jewelry
    • World-class goldsmiths
    • Hand-made individual designs only
    • Ample experience from 'classic' to 'extravagant' (we’ve done it all)
    • Premium materials only
    • Reasonable pricing as add-on service with our gems
  • Privacy & Security
    • Top-notch e-commerce systems
    • Secure banking and payment systems
    • Watertight privacy rules and legal framework
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CONTACT
 

Genuine testimonials since 2003
 

Call us TOLL-FREE from the US and Canada:
1-800-540-340-3
 
International customers please call:
1-302-883-8514
 

In case of technical problems,
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In case we are out of the office, please leave a voice message and we will contact you.
 

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